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Why haven't I gotten my package yet?
If you haven't gotten your package yet, it is probably due to delivery delays or packing delays. Please keep in mind that we do not count the 1-2 days of packing as shipping days.
When will my package arrive?
We usually send you a confirmation email with the tracking number so you can track it to your door. We do not include packing days which takes usually 1-2 business days so please keep that in mind when you calculate the shipping days.
What if my order says delivered, but I never got a package?
First, the best way to get an accurate update, you should contact UPS or USPS for the shipment update. If you are still having trouble, feel free to contact us. Please note we do not give a direct refund in these situations but we can figure out a solution.
What are your customer service hours?
Our office hours are Monday – Friday and 9:00am - 5:00pm (EST)
Email us – firstname.lastname@example.org
How do I change/cancel my order?
Please email email@example.com. We can make changes to your order or cancel as long as this did not already ship from our warehouse.
Do you offer international shipping?
We do not offer international shipping on the site, but good news is that ebay ships internationally.
What do I do if I received the wrong /damaged item?
We apologize in advance if you have received an incorrect item. Please email firstname.lastname@example.org to let us know, include a picture of the damaged item and the number of your order invoice.
We will provide you with the return label and have the correct item shipped.